FAQs
The Juniper Hotel
Frequently Asked Questions
Find answers to the most frequently asked questions about The Juniper Hotel, from check-in details and parking to dining, amenities, accessibility, and planning your stay in Banff. Whether you’re visiting for a mountain getaway, a special occasion, or a meal at The Bistro, this section is designed to help you quickly find the information you need.
Juniper Hotel FAQs
Can’t find an answer? Contact the Front Desk:
1-403-762-2281
info@thejuniper.com
What's the best time to visit?
Sunrise breakfasts and sunset dinners each offer a unique experience. Many guests particularly enjoy visiting on a winter’s afternoon for sunset, when the mountain views are at their most dramatic and pink alpenglow can be seen on the summits.
Which room has the best mountain views?
Many of our room types offer mountain views and are listed as ‘Mountain View’, but the outlook can vary depending on the room category and location within the hotel. Check the room descriptions and gallery for the best indication of the view you can expect.
Are e-bikes included in amenities?
Yes, summer and winter E-bikes are included in your amenities for the first three hours of rental. That’s plenty of time to get you there and back on the Bow Valley Parkway, to and from Lake Minnewanka, or around Banff!
Are accessible rooms available?
Yes, accessible accommodations are available. View the Queen Accessible room or learn more about Accessibility at the Juniper Hotel & Bistro.
Are children welcome at the hotel?
Yes, children are welcome at the hotel and the Juniper offers several Family-Friendly rooms. Search ‘Best for: Families’ on the Stay page.
Can I request a specific view, floor or other special request?
We’ll do our best to accommodate special requests, including preferred floors, or room locations. Mountain View rooms are listed as such, whereas Forest View rooms do not face the iconic Juniper view. While requests cannot be guaranteed, we encourage guests to let us know their preferences before arrival.
Can I request an early check-in or late checkout?
Early check-in and late checkouts are subject to availability. There is no charge, but we cannot guarantee they are available. Please contact
info@thejuniper.com
for requests.Can you help us plan our adventures?
Absolutely! Our team are locals and choose to live in Banff because it’s incredible! As a guest you get access to our custom itineraries as well as personalised recommendations when you chat to the Front Desk. We’ll help you find the iconic places you came for – Lake Louise, Moraine Lake, the Icefields Parkway – as well as the hidden gems you didn’t expect…
Do I need a Park Pass?
As we are located in Banff National Park, park passes are required to be displayed in your vehicle. Park passes can be purchased at the park gates or in downtown Banff at the Information Centre.
Is the Bistro only for hotel guests?
Not at all! The Juniper Bistro welcomes both locals and visitors, whether you’re staying at the Juniper Hotel or simply looking for a memorable dining experience in Banff.
What is your cancellation policy?
Low Season (January 2nd – June 1st, October 16th- December 19th):
• Standard, Deluxe and King Suite room categories may be cancelled without penalty up to 72 hours ahead of check-in. Penalty for cancellations within the 72-hour period is a charge of one night room & tax.
• Cabin and Three Bedroom Suite reservations may be cancelled without penalty up to 7 days ahead of check-in. Penalty for cancellations within the 7-day period is a charge of one night room & tax.
• Advanced Purchase rates cannot be cancelled – pre-paid credit may be transferred to an alternative date, new nightly room rate will apply.
High Season (June 1st – October 15th):
• Standard, Deluxe and King Suite room categories may be cancelled without penalty up to 72 hours ahead of check-in. Penalty for cancellations within the 72-hour period is a charge of one night room & tax.
• Cabin reservations may be cancelled without penalty up to 14 days ahead of check-in. Penalty for cancellations within 14 days of arrival is the total room and tax for the entire reservation.
• Three Bedroom Suite reservations may be cancelled without penalty up to 30 days ahead of check-in. Penalty for cancellations within 30 days of arrival is the total room and tax for the entire reservation.
These policies apply to standard reservations only. Promotional rates may be subject to special terms and conditions.
Holiday Season (December 20th – Jan 5th):
• Reservations in all room categories may be cancelled without penalty up to 14 days before check-in. Penalty for cancellations within 14 days of arrival is the total room and tax for the entire reservation.
Do you offer transportation to and from Calgary airport?
What's the difference between the room categories?
Our room categories vary by size, bed configuration, view, single-room, multi-room suite or cabin, and included features. Choose up to four rooms to compare each room’s details and find the option that best suits your stay, whether you’re looking for extra space, mountain views, or a unique forest cabin stay. Need more help? Call
1-403-762-2281
to connect.
Still Have Questions?
If you have any questions, please don’t hesitate to contact us. Our team will be happy to help with anything you need, from booking details and room amenities to dining reservations, local recommendations, accessibility information, or planning a special occasion.
Juniper Bistro FAQs
Can I just stop in for drinks?
Absolutely. Whether you’d like a local craft beer, a glass of Canada’s Okanagan wine, a seasonal cocktail, or a non-alcoholic option, you’re welcome to join us for drinks and the view in the Bistro Lounge, the main Bistro, or out on the patio.
Can I request a table with a view?
We’ll do our best to accommodate seating requests whenever possible, though specific tables cannot be guaranteed.
Do I need a reservation?
Reservations are recommended, particularly during weekends, holidays, and peak travel periods over summer and winter. Walk-ins are always welcome when space is available.
Do you accommodate dietary restrictions?
Yes. We offer vegetarian, vegan, gluten-free, and other dietary options. Please let your server know about any allergies or dietary requirements, and we’ll do our best to accommodate them. When viewing the menus on our website, use the filters to explore dietary options.
Do you offer breakfast, lunch, and dinner?
Yes. We combine our Breakfast and Lunch offerings onto one Brunch Menu. Please check our current hours, as service periods and additional specials vary seasonally. We regularly update our operating hours and menus online.
Current Brunch Hours: Mon – Fri : 7:30am – 1:00pm | Sat – Sun : 7:30am – 2:00pm
Current Dinner Hours: Daily 6:00pm – 9:00pm
Do you have a children's menu?
Yes, we offer options suitable for younger diners, found at the bottom of our online Brunch and Dinner menus. Families are always welcome at the Juniper Bistro.
How do I get to the Juniper Hotel & Bistro?
Visit our Location Page for travel directions.
Where is the Bistro located?
The Juniper Bistro is located just outside downtown Banff at the Juniper Hotel, offering a quieter setting with panoramic views of the surrounding mountains. Find Us Here.
What type of cuisine does the Juniper Bistro serve?
The Juniper Bistro offers a seasonally inspired menu rooted in the Canadian Rockies, featuring plant-rich dishes alongside thoughtfully sourced animal proteins. Menus evolve throughout the year to reflect the seasons and the ingredients available. This cuisine is referred to as ‘New Canadian’.
What makes Juniper Bistro different from other restaurants in Banff?
Our location offers one of Banff’s most spectacular dining backdrops, paired with a menu that celebrates seasonality, craftsmanship, and thoughtful sourcing. The experience is designed to reflect the landscape that surrounds us.
Is the Bistro only for hotel guests?
Not at all! The Juniper Bistro welcomes both locals and visitors, whether you’re staying at the Juniper Hotel or simply looking for a memorable dining experience in Banff.
What are your most popular dishes?
Our menu changes seasonally, but guests often gravitate towards dishes that showcase regional ingredients, house-made elements, and Chef Sergio’s creative approach to mountain dining. Visitors from abroad have the opportunity to experience Bison, and enjoy our Bison Tasting. Locally, the Juniper is known as a favourite Brunch destination in the valley, with our Egg and Vegan Bennies proving particularly popular.
What's the best time to visit?
Sunrise breakfasts and sunset dinners each offer a unique experience. Many guests particularly enjoy visiting on a winter’s afternoon for sunset, when the mountain views are at their most dramatic and pink alpenglow can be seen on the summits.
Learn More
Learn more about The Juniper Bistro, including our menus, seasonal ingredients, mountain-view dining, opening hours, and reservation options. Whether you’re joining us for breakfast, dinner, cocktails, or a special occasion.